Manage risk and ensure adherence to compliance process
Management of personal time and productivity
Understand and own key performance indicators track and improve own performance with Personal Development Plans and achievement of Sales Targets
Arrange/facilitate for the finalization of documentation and information to customers and related parties to conclude on sales
Update the existing databases with changes and the status of each customer/prospective customer
Consistent delivery of high quality sales with each customer interaction with full accountability on client experience
Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
Plan and priorities personal sales activities and customer/prospect contact towards achieving agreed business aims
Maintain and develop new and existing relationships to customers through appropriate propositions and ethical sales methods, and relevant internal liaison, optimizing quality of service, business growth and customer satisfaction
Provide simple and complex sales support to clients relating to Transactional Banking, Product and Credit Sales through outbound technology platforms (telephony, sms, email, web, chat etc) campaigns to the Business Banking and Commercial Base
Identifying customer needs and providing information on a broad range of the business’s and groups products and services
To conclude telephonic sales aligned to set targets via focused campaigns to further entrench and increase profitability of the existing Business Banking and Commercial Base
environment
Experience of dealing with high level customer queries in a Customer Care
2 year Customer Care/ Call Centre environment experience
NQF5 (Financial)
FAIS Compliant (RE5)
Johannesburg, Gauteng